What to Expect

Doctor Checking Patients HearingCustomized Care & Solutions

We realize you’ve arrived at an important decision in your life – to reconnect with the world around you. Our personalized approach reflects that.

Our Vision

We will set the standard of excellence for “The Patient Journey” in hearing wellness. Our mission is driven by the needs of our patients and our commitment to serve them.

Our Quality Policy

We are committed to providing the highest possible quality of care for your vital sense of hearing. Our commitment extends to our Quality Policy, which is designed to ensure all aspects of your journey to better hearing are supported by compassionate personal care and state-of-the-art technology.

  • A complete visual and diagnostic FREE Hearing Screening.
  • A complete Lifestyle Assessment is given to understand your daily hearing environments.
  • Verification of audibility on all hearing aid fittings to ensure the best hearing correction possible.
  • Provide a comprehensive counseling and aural rehabilitation program to maximize the benefit of your hearing aids.
  • Effective binaural hearing solutions. Our health and safety policy demands that patient safety is paramount in our application of technology.

Follow-Up Care and Service

We are committed to enhancing your satisfaction through the delivery of comprehensive care and service that consistently conforms to your expectations.

  • 30-day evaluation period standard on all hearing aid fittings. (45-day for CA, WI, NM & MN)
  • 60-day exchange period for a different size or style of hearing aids.
  • Comprehensive warranty plans include:
    • Unlimited cleaning and adjustment
    • Loss Protection up to 1-year
    • Corrosion and moisture protection
    • Remote fitting adjustments
    • Free software updates for the life of your hearing aids
  • Unlimited office visits and hearing aid evaluations while under warranty.
  • Loaner hearing aids may be provided if your hearing aids require factory repair and if there are loaners in stock.
  • Guaranteed trade-in value of your hearing aids.

We strive to continuously improve the performance, quality, and value of our products and services through innovation and technological excellence. We support you through the life of your hearing aids and guarantee a higher trade-in value of your hearing aids.

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Customer Reviews

The office assistant, Cheryl was very helpful in taking care of our needs.

Jack Huff, on Google

I had an appointment yesterday to have my hearing aids cleaned and to receive a hearing test. It has been about 2.5 years since I had been to a different company in Sun City Center. My wife & I were extremely pleased with our visit. From arrival and being met...

Jeff Stephanz, on Google

Every time I have a problem they are there for me. I can't say enough about how great they are. I have recommended to several of my friends and they also think they are great.

Terry Cary, on Google

Carrie's experience, compassion and knowledge is very comforting. Hearing loss is a very difficult situation to be in. She makes it clear and precise and goes the extra mile to be helpful.

Paul Kersey, on Google

Great experience and above beyond service. They work with us and explain everything to us the correct way. And also made sure that our insurance documents where correct before our visit. Cheryl and Carolina made the visit for my mother very comfortable. Can’t wait for my mother’s new hearing aids...

Maritza Valentin, on Google

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