What to Expect

Doctor Checking Patients HearingCustomized Care & Solutions

We realize you’ve arrived at an important decision in your life – to reconnect with the world around you. Our personalized approach reflects that.

Our Vision

We will set the standard of excellence for “The Patient Journey” in hearing wellness. Our mission is driven by the needs of our patients and our commitment to serve them.

Our Quality Policy

We are committed to providing the highest possible quality of care for your vital sense of hearing. Our commitment extends to our Quality Policy, which is designed to ensure all aspects of your journey to better hearing are supported by compassionate personal care and state-of-the-art technology.

  • A complete visual and diagnostic hearing screening.
  • A complete Lifestyle Assessment is given to understand your daily hearing environments.
  • Verification of audibility on all hearing aid fittings to ensure the best hearing correction possible.
  • Provide a comprehensive counseling and aural rehabilitation program to maximize the benefit of your hearing aids.
  • Effective binaural hearing solutions. Our health and safety policy demands that patient safety is paramount in our application of technology.

Follow-Up Care and Service

We are committed to enhancing your satisfaction through the delivery of comprehensive care and service that consistently conforms to your expectations.

  • 30-day evaluation period standard on all hearing aid fittings. (45-day for CA, WI, NM & MN)
  • 60-day exchange period for a different size or style of hearing aids.
  • Comprehensive warranty plans include:
    • Unlimited cleaning and adjustment
    • Loss Protection up to 1-year
    • Corrosion and moisture protection
    • Remote fitting adjustments
    • Free software updates for the life of your hearing aids
  • Unlimited office visits and hearing aid evaluations while under warranty.
  • Loaner hearing aids may be provided if your hearing aids require factory repair and if there are loaners in stock.
  • Guaranteed trade-in value of your hearing aids.

We strive to continuously improve the performance, quality, and value of our products and services through innovation and technological excellence. We support you through the life of your hearing aids and guarantee a higher trade-in value of your hearing aids.

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Customer Reviews

I have to say how impressed I was with this office! So much so, i want my husband to change doctors. From the very personable receptionist to Carrie, the hearing specialist, a most positive experience. I didn't wait long for my appointment. Carrie is a straight shooter and very easy...

sheila huffman, on Google

The staff relates to the patient’s needs and try to help you identify the best solution for your condition. My mother lost total hearing on her right ear and could hardly hear anything on the left one. We were scared about her quality of life from now on. They gave...

Olga Saez, on Google

My father has been receiving excellent, professional services. Carrie and Tina are both very kind, patient, giving helpful teaching. My dad’s new hearing aids have improved his quality of life significantly. We are grateful for the expert services, gentleness, awesome professionalism provided. Thanks so much.

Shaloy Penrose, on Google

Great experience and above beyond service. They work with us and explain everything to us the correct way. And also made sure that our insurance documents where correct before our visit. Cheryl and Carolina made the visit for my mother very comfortable. Can’t wait for my mother’s new hearing aids...

Maritza Valentin, on Google

I had an appointment yesterday to have my hearing aids cleaned and to receive a hearing test. It has been about 2.5 years since I had been to a different company in Sun City Center. My wife & I were extremely pleased with our visit. From arrival and being met...

Jeff Stephanz, on Google

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